CASE STUDY – CUSTOMER

Client Description	Sales, Manufacture and Installation of Window Fashion Facility
Project Type	Customer Journey Mapping
Project Location	Sharjah, UAE
Client Size	2500 Employees
Project Durantion	03 months
Client Industry Sector	Retail & Bespoke Manufacturing

Challenge Faced

Family business custom manufacturing of each product for the customer. Desire to transform the customer experience through technology, human capital interaction and tactile product design.

Project Outcome

• Customer Journey mapped with customer focused design, purchase and installation process.
• Implementation of new technology to showcase the products in-situ giving customers actual view of end products.

Project Deliverables

• Customer journey mapping highlighting the various touchpoints and critical process to lead the customer to an emotional and logical purchase decision.
• Identification of technology, tools and techniques to assist in creating a unique customer experience for each customer.
• Identification of process controls and activities within the value chain to ensure customer experience at every step.